CorkCraze receives a large volume of customer queries every day, from questions about their subscription plans to requests for wine recommendations. To manage these queries efficiently, the company uses Deskhero's AI capabilities to categorize and prioritize tickets.
Deskhero's AI uses OpenAI embeddings to analyze the content of incoming tickets and categorize them based on their urgency and subject matter. This allows the support team to prioritize the tickets that require immediate attention, improving response times and customer satisfaction.
The AI also generates suggested replies for the support team based on previous tickets, knowledge base articles, and uploaded files like wine descriptions and subscription plan details. This not only speeds up the response process but also ensures that the information provided is accurate and consistent.
CorkCraze also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website, such as new wines and changes to their subscription plans. This ensures that the support team always has the most current information at their disposal.
By leveraging Deskhero's AI capabilities, CorkCraze has been able to improve their ticket management and streamline their customer support process, resulting in increased customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI embeddings to analyze the content of incoming tickets and categorize them based on their urgency and subject matter. This allows the support team to prioritize the tickets that require immediate attention, improving response times and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies based on previous tickets, knowledge base articles, and uploaded files. This not only speeds up the response process but also ensures that the information provided is accurate and consistent.
How does CorkCraze use Deskhero's website scraping feature?
CorkCraze uses Deskhero's website scraping feature to automatically update their knowledge base with the latest information from their website, such as new wines and changes to their subscription plans. This ensures that the support team always has the most current information at their disposal.
* This article provides an example of how a fictive company in the Retail Distribution and Sales of Wine industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
