VinoVend receives hundreds of customer queries daily, ranging from delivery status inquiries to wine recommendations. The company uses Deskhero's AI capabilities to automatically categorize and prioritize these tickets, resulting in faster response times and improved customer satisfaction.
Using OpenAI embeddings, Deskhero analyzes previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies for the support team. This not only speeds up the response process but also ensures consistent and accurate information is provided to customers.
Deskhero's AI also enhances the search results within the platform. When a support agent searches for a specific issue or keyword, the AI uses the embeddings to find the most relevant content, making it easier for the agent to find the information they need.
VinoVend also utilizes Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the support team always has the most current information at their fingertips.
Overall, Deskhero's AI capabilities have significantly improved VinoVend's customer support efficiency, reducing response times and increasing customer satisfaction.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI embeddings to analyze the content of incoming tickets and categorize them based on their urgency and subject matter. This helps in prioritizing the tickets that require immediate attention.
How does Deskhero's AI enhance search results?
When a keyword or issue is searched within the platform, Deskhero's AI uses OpenAI embeddings to find the most relevant content from previous tickets, knowledge base articles, and uploaded files. This makes it easier for the support agent to find the information they need.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature automatically updates the knowledge base with the latest information from the company's website. This ensures that the support team always has the most current and accurate information to provide to customers.
* This article provides an example of how a fictive company in the Retail Distribution and Sales of Wine industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
