PowerGrid Solutions was dealing with a high volume of customer queries and complaints, which their existing helpdesk system was unable to handle efficiently. They decided to implement Deskhero, leveraging its advanced AI capabilities to manage incoming tickets more effectively. The AI system uses OpenAI embeddings to understand the context of the tickets, helping the support team prioritize and respond to them more quickly.
With Deskhero's AI-powered knowledge base, PowerGrid Solutions has been able to create a comprehensive and up-to-date source of information for their customers. The AI system generates articles from various sources, including word documents, powerpoint presentations, PDF files, and even scrapes data from the company's website. This has significantly reduced the time and effort required to maintain the knowledge base.
Deskhero's AI capabilities also assist in suggesting replies to customer queries. By analyzing previous tickets and knowledge base articles, the AI can generate accurate and helpful responses. This has not only improved the efficiency of the support team but also increased customer satisfaction as they receive quick and precise answers.
The AI-enhanced search bar provided by Deskhero has made it easier for PowerGrid Solutions' support team to find relevant information. Whether it's a past ticket, a knowledge base article, or a specific document, the AI-enhanced search provides quick and accurate results.
Lastly, PowerGrid Solutions has been able to customize Deskhero to fit their specific needs. From custom fields and email domains to user groups and a REST API, Deskhero offers a range of features that can be tailored to any business.
How does Deskhero's AI help in managing customer tickets?
Deskhero's AI uses OpenAI embeddings to understand the context of the tickets. This helps in categorizing and prioritizing the tickets, enabling the support team to respond to them more efficiently.
How does the AI-powered knowledge base work?
The AI-powered knowledge base generates articles from various sources like word documents, powerpoint presentations, PDF files, and even scrapes data from the company's website. This makes it a comprehensive and up-to-date source of information.
How does Deskhero's AI enhance the search functionality?
The AI enhances the search functionality by using OpenAI embeddings to understand the context of the search query. This allows it to provide quick and accurate results, whether you're searching for a past ticket, a knowledge base article, or a specific document.
* This article provides an example of how a fictive company in the Retail Electricity Distribution industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
