Voltex Energy was facing challenges with their existing helpdesk system, which was unable to handle the volume of customer tickets efficiently. They decided to switch to Deskhero, leveraging its advanced AI capabilities to manage and categorize incoming tickets. The AI system uses OpenAI embeddings to understand the context of the tickets, helping the support team prioritize and respond to them more effectively.
The AI-powered knowledge base of Deskhero has been a game-changer for Voltex Energy. It generates articles from various sources like word documents, powerpoint presentations, PDF files, and even scrapes data from the company's website. This feature has drastically reduced the time taken to create and update the knowledge base, making it a reliable source of information for both the support team and customers.
Deskhero's AI capabilities also help in suggesting replies to customer queries. By analyzing previous tickets and knowledge base articles, the AI can generate accurate and helpful responses. This has not only improved the efficiency of the support team but also increased customer satisfaction as they receive quick and accurate responses.
Furthermore, the comprehensive search bar powered by AI has made it easier for Voltex Energy's support team to find relevant information. Whether it's a past ticket, a knowledge base article, or a specific document, the AI-enhanced search provides quick and accurate results.
Finally, Voltex Energy has been able to customize Deskhero to fit their needs perfectly. From custom fields and email domains to user groups and a REST API, Deskhero offers a range of features that can be tailored to any business.
How does Deskhero's AI help in managing customer tickets?
Deskhero's AI uses OpenAI embeddings to understand the context of the tickets. This helps in categorizing and prioritizing the tickets, enabling the support team to respond to them more efficiently.
How does the AI-powered knowledge base work?
The AI-powered knowledge base generates articles from various sources like word documents, powerpoint presentations, PDF files, and even scrapes data from the company's website. This makes it a comprehensive and up-to-date source of information.
How does Deskhero's AI enhance the search functionality?
The AI enhances the search functionality by using OpenAI embeddings to understand the context of the search query. This allows it to provide quick and accurate results, whether you're searching for a past ticket, a knowledge base article, or a specific document.
* This article provides an example of how a fictive company in the Retail Electricity Distribution industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
