LiquorLobby uses Deskhero's ticket management system to handle customer queries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies. This not only improves the efficiency of their customer service team but also ensures consistent and accurate responses.
The AI also leverages OpenAI Embeddings from uploaded files like store policies and product manuals. When a customer has a query about a specific policy or product, the AI quickly finds the relevant content and generates a comprehensive reply. This greatly reduces the workload of the customer service team.
LiquorLobby also uses Deskhero's website scraping feature. The AI scrapes data from their website and uses it to enhance search results and generate suggested replies. This ensures that the customer service team always has the most current information at their fingertips.
Moreover, LiquorLobby uses the custom fields and user groups features to segment their customers and personalize their support services. The AI uses this data to provide tailored responses to customers, improving their overall experience.
Lastly, LiquorLobby uses the REST API to integrate Deskhero with their existing systems. This allows them to fully leverage the power of Deskhero's advanced AI capabilities.
How does Deskhero's AI ensure consistent and accurate responses?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new queries. This ensures that the responses are consistent with past responses and accurate according to the company's policies and procedures.
How does Deskhero's AI reduce the workload of the customer service team?
The AI quickly finds relevant content from various sources, including uploaded files and scraped website data, and generates comprehensive replies. This eliminates the need for the customer service team to manually search for information.
How does Deskhero's AI improve the customer experience?
The AI uses data from custom fields and user groups to provide personalized responses to customers. This tailored approach enhances the customer experience.
* This article provides an example of how a fictive company in the Retail Liquor industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
