SpiritsSquare receives a large number of customer queries daily. They use Deskhero's ticket management system to efficiently handle these queries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies. This significantly reduces the response time and improves customer satisfaction.
The AI also leverages OpenAI Embeddings from uploaded files like delivery policies and product manuals. When a customer has a query about a specific policy or product, the AI quickly finds the relevant content and generates a comprehensive reply. This eliminates the need for customer service representatives to manually search for information, increasing their productivity.
SpiritsSquare also uses Deskhero's website scraping feature. The AI scrapes data from their website and uses it to enhance search results and generate suggested replies. This ensures that the most up-to-date information is always available to the customer service team.
Furthermore, SpiritsSquare uses the custom fields and user groups features to categorize their customers and tailor their support services accordingly. The AI uses this data to provide personalized responses to customers, enhancing their experience.
Finally, SpiritsSquare uses the REST API to integrate Deskhero with their existing systems. This seamless integration allows them to leverage the full potential of Deskhero's advanced AI capabilities.
How does Deskhero's AI improve response time?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other uploaded files to suggest replies to new queries. This eliminates the need for manual search, thereby reducing response time.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings from various sources, including scraped website data, to enhance search results. It ensures that the most relevant and up-to-date information is always provided.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be seamlessly integrated with existing systems.
* This article provides an example of how a fictive company in the Retail Liquor industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
