HomeHarmony receives a large number of customer queries daily. To manage these queries effectively, they implemented Deskhero's ticket management system. The system's advanced AI capabilities helped them categorize and prioritize tickets, improving their response times.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies, and scraped website data to generate suggested replies. This feature significantly reduced the time taken to respond to customer queries, improving customer satisfaction.
Deskhero's comprehensive search bar, powered by the AI, makes it easier for the support team to find relevant information quickly. This feature is particularly useful when dealing with complex queries that require detailed responses.
The AI's ability to learn from past interactions allows it to provide more accurate and personalized responses over time. This feature has not only improved the efficiency of the support team but also enhanced the overall customer experience.
Additionally, the use of custom fields and user groups in Deskhero allowed HomeHarmony to tailor the platform to their specific needs, further improving their support services.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to generate suggested replies. This significantly reduces the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
The AI uses embeddings from various sources to find relevant content, which is then used to enhance the search results. This makes it easier for the support team to find relevant information quickly.
Can Deskhero's AI learn from past interactions?
Yes, Deskhero's AI has the ability to learn from past interactions, allowing it to provide more accurate and personalized responses over time.
* This article provides an example of how a fictive company in the Retail Locations/Stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
