HealthEquip Inc deals with a wide variety of health equipment, each with its own set of features, usage instructions, and troubleshooting steps. They use Deskhero's AI capabilities to generate knowledge base articles from word, powerpoint, pdf files, and even scraped website data. This has allowed them to quickly build a comprehensive knowledge base that is easily accessible to their customers and support staff.
The AI-powered comprehensive search bar provided by Deskhero enables HealthEquip Inc's customers and support staff to quickly find relevant articles from the knowledge base. The AI uses OpenAI Embeddings from the articles and other data to enhance the search results, making it easier to find the required information.
HealthEquip Inc also uses Deskhero's AI capabilities to manage their support tickets. The AI suggests replies based on the knowledge base articles and previous tickets, helping the support staff to resolve queries faster and more accurately.
The company has integrated Deskhero's REST API with their existing systems, allowing them to easily manage their knowledge base and support tickets. The AI capabilities of Deskhero provide valuable insights from the data, helping HealthEquip Inc to continuously improve their knowledge base and customer support process.
By leveraging Deskhero's advanced AI capabilities, HealthEquip Inc has been able to provide better support to their customers and improve the efficiency of their support staff. They have also seen a significant improvement in their knowledge base, making it a valuable resource for their customers and staff.
How does HealthEquip Inc use Deskhero's AI to generate knowledge base articles?
HealthEquip Inc uses Deskhero's AI capabilities to generate knowledge base articles from word, powerpoint, pdf files, and even scraped website data. This allows them to quickly build a comprehensive knowledge base that is easily accessible to their customers and support staff.
How does Deskhero's AI enhance the search results?
The AI-powered comprehensive search bar provided by Deskhero uses OpenAI Embeddings from the knowledge base articles and other data to enhance the search results. This makes it easier for users to find the required information.
How does HealthEquip Inc use Deskhero's REST API?
HealthEquip Inc has integrated Deskhero's REST API with their existing systems, allowing them to easily manage their knowledge base and support tickets. The AI capabilities of Deskhero provide valuable insights from the data, helping them to continuously improve their knowledge base and customer support process.
* This article provides an example of how a fictive company in the Retail medical supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
