MediSupplyCo receives hundreds of customer queries daily about their wide range of medical supplies. They use Deskhero's advanced AI capabilities to manage these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
The company also uses the AI-powered comprehensive search bar to quickly find relevant information from their vast database of knowledge base articles and support tickets. This feature has proven particularly useful for their support staff when dealing with complex queries that require detailed information.
MediSupplyCo has customized Deskhero's user groups feature to create specialized teams for handling different types of queries. The AI capabilities of Deskhero help these teams by suggesting the most relevant articles or previous tickets that can assist in resolving the current query.
Deskhero's REST API has been integrated with MediSupplyCo's existing systems, allowing seamless data exchange and ensuring that all customer interactions are tracked and managed effectively. The AI capabilities of Deskhero play a crucial role in analyzing this data and providing insights that help improve the overall customer support process.
Overall, MediSupplyCo has greatly benefited from Deskhero's advanced AI capabilities. They have seen a significant reduction in their response times, an increase in customer satisfaction, and an improvement in their support staff's efficiency.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does MediSupplyCo use the user groups feature?
MediSupplyCo has customized Deskhero's user groups feature to create specialized teams for handling different types of queries. The AI capabilities of Deskhero help these teams by suggesting the most relevant articles or previous tickets that can assist in resolving the current query.
How does Deskhero's REST API benefit MediSupplyCo?
Deskhero's REST API has been integrated with MediSupplyCo's existing systems, allowing seamless data exchange and ensuring that all customer interactions are tracked and managed effectively. The AI capabilities of Deskhero play a crucial role in analyzing this data and providing insights that help improve the overall customer support process.
* This article provides an example of how a fictive company in the Retail medical supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
