HydrateHaven uses Deskhero's AI capabilities to manage tickets. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest solutions to the issues raised in the tickets. This has reduced the time taken to resolve issues and has increased customer satisfaction.
Deskhero's knowledge base feature is used by HydrateHaven to store and manage information. The AI capabilities of Deskhero enhance the knowledge base by using OpenAI embeddings from various sources to generate articles. This has made it easier for HydrateHaven to provide accurate and helpful information to their customers.
The comprehensive search bar feature of Deskhero allows HydrateHaven to quickly find relevant information. The AI capabilities of Deskhero enhance the search results by using OpenAI embeddings from various sources. This has made it easier for HydrateHaven to find the information they need to assist their customers.
HydrateHaven also uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their operations and made it easier for them to manage their helpdesk services.
Overall, the advanced AI capabilities of Deskhero have greatly improved HydrateHaven's helpdesk services. They have been able to provide faster and more accurate responses to customer queries, resulting in higher customer satisfaction.
How does Deskhero's AI manage tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest solutions to the issues raised in the tickets. This helps in reducing the time taken to resolve issues and increases customer satisfaction.
How does Deskhero's knowledge base feature work?
Deskhero's knowledge base feature is used to store and manage information. The AI capabilities of Deskhero enhance the knowledge base by using OpenAI embeddings from various sources to generate articles.
How does HydrateHaven use Deskhero's REST API?
HydrateHaven uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their operations and made it easier for them to manage their helpdesk services.
* This article provides an example of how a fictive company in the Retail Non-Alcoholic Beverages industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
