JuiceBox uses Deskhero's AI capabilities to generate suggested replies to customer queries. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero is able to provide accurate and relevant responses. This has reduced the time taken to respond to customer queries and has increased customer satisfaction.
Deskhero's website scraping feature is used by JuiceBox to gather data from various sources. This data is then used to inform the AI and improve its ability to answer customer queries. This has resulted in more accurate and helpful responses, further improving customer satisfaction.
The comprehensive search bar feature of Deskhero allows JuiceBox to quickly find relevant information. The AI capabilities of Deskhero enhance the search results by using OpenAI embeddings from various sources. This has made it easier for JuiceBox to find the information they need to assist their customers.
JuiceBox also uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their operations and made it easier for them to manage their customer support services.
Overall, the advanced AI capabilities of Deskhero have greatly improved JuiceBox's customer support services. They have been able to provide faster and more accurate responses to customer queries, resulting in higher customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. These embeddings are used to find relevant content which is then sent through OpenAI's ChatGPT to generate the reply.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature gathers data from various sources. This data is then used to inform the AI and improve its ability to answer customer queries.
How does JuiceBox use Deskhero's REST API?
JuiceBox uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their operations and made it easier for them to manage their customer support services.
* This article provides an example of how a fictive company in the Retail Non-Alcoholic Beverages industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
