SpeedySneakers receives a high volume of customer queries daily, ranging from product inquiries to order tracking. By leveraging Deskhero's AI capabilities, the company can automatically categorize incoming tickets based on their content, ensuring that they are directed to the most suitable support agent. This has led to a significant reduction in response times and increased customer satisfaction.
The AI also helps in generating suggested replies for the support agents based on previous tickets and knowledge base articles. This feature not only speeds up the response time but also ensures consistent and accurate information is provided to the customers.
Deskhero's AI capabilities extend beyond just ticket management. The platform's AI also enhances the search results in the knowledge base by using OpenAI Embeddings from previous tickets, uploaded files, and scraped website data. This makes it easier for both customers and support agents to find relevant information quickly and efficiently.
Moreover, the AI-powered system also assists in maintaining the knowledge base by generating articles from Word, PowerPoint, PDF files, and even scraped website data. This ensures that the knowledge base is always up-to-date with the latest information.
Overall, Deskhero's advanced AI capabilities have enabled SpeedySneakers to deliver superior customer support, resulting in higher customer retention and loyalty.
How does the AI categorize incoming tickets?
The AI uses OpenAI Embeddings to understand the content of the ticket and categorize it based on its relevance to different support agents or departments.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to generate relevant and accurate suggested replies for the support agents.
How does the AI enhance the search results in the knowledge base?
The AI uses OpenAI Embeddings from previous tickets, uploaded files, and scraped website data to provide more relevant and comprehensive search results in the knowledge base.
* This article provides an example of how a fictive company in the Retail of Athletic Footwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
