RunnersRealm receives a plethora of customer queries and complaints daily. With Deskhero's AI-powered system, these tickets are automatically categorized and assigned to the appropriate support agent, reducing the manual workload and ensuring faster response times.
The AI also generates suggested replies for the support agents based on the content of the ticket and the company's knowledge base. This not only speeds up the response time but also ensures that the information provided is consistent and accurate.
Deskhero's AI capabilities also enhance the search results in the knowledge base. By using OpenAI Embeddings from previous tickets, uploaded files, and scraped website data, the AI provides more relevant and comprehensive search results, making it easier for both customers and support agents to find the needed information.
Moreover, the AI-powered system also assists in maintaining the knowledge base by generating articles from Word, PowerPoint, PDF files, and even scraped website data. This ensures that the knowledge base is always up-to-date with the latest information.
Overall, Deskhero's advanced AI capabilities have enabled RunnersRealm to deliver superior customer support, resulting in higher customer satisfaction and loyalty.
How does the AI categorize and assign tickets?
The AI uses OpenAI Embeddings to understand the content of the ticket and categorize it based on its relevance to different support agents or departments. It then assigns the ticket to the most suitable agent.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to generate relevant and accurate suggested replies for the support agents.
How does the AI enhance the search results in the knowledge base?
The AI uses OpenAI Embeddings from previous tickets, uploaded files, and scraped website data to provide more relevant and comprehensive search results in the knowledge base.
* This article provides an example of how a fictive company in the Retail of Athletic Footwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
