Canned Delights receives a high volume of customer queries daily, ranging from product inquiries to shipping and payment issues. The company leverages Deskhero's AI capabilities to manage these tickets efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations to generate suggested replies, significantly reducing response time.
Deskhero's AI also enhances the search results in the knowledge base. When customers search for information, the AI uses the embeddings to find the most relevant content, making self-service more effective and reducing the load on the customer support team.
The company also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scrapes new information from the company's website and automatically updates the knowledge base, ensuring that customers always have access to the latest information.
Deskhero's custom fields and structured data lists allow Canned Delights to categorize and prioritize tickets effectively. The AI uses this information to suggest the most appropriate responses, further improving the efficiency of the customer support team.
Overall, Deskhero's advanced AI capabilities have enabled Canned Delights to deliver faster, more accurate customer support, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of a customer's query. It then generates a suggested reply based on this information.
How does Deskhero's AI enhance search results in the knowledge base?
When a customer searches for information in the knowledge base, Deskhero's AI uses OpenAI Embeddings to find the most relevant content. This makes the search results more accurate and helpful for the customer.
How does Deskhero's website scraping feature work?
Deskhero's AI can scrape new information from your company's website and automatically update the knowledge base. This ensures that your customers always have access to the latest information.
* This article provides an example of how a fictive company in the Retail of canned meats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
