With a large customer base, Meat In A Can Co. often deals with a high volume of customer queries and complaints. To manage these efficiently, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the time taken to resolve customer issues.
Deskhero's AI also enhances the search results in the knowledge base. When customers search for information, the AI uses the embeddings to find the most relevant content, making self-service more effective and reducing the load on the helpdesk team.
Meat In A Can Co. also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scrapes new information from the company's website and automatically updates the knowledge base, ensuring that customers always have access to the latest information.
Deskhero's custom fields and structured data lists allow Meat In A Can Co. to categorize and prioritize tickets effectively. The AI uses this information to suggest the most appropriate responses, further improving the efficiency of the helpdesk team.
Overall, Deskhero's advanced AI capabilities have enabled Meat In A Can Co. to deliver faster, more accurate helpdesk services, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of a customer's query. It then generates a suggested reply based on this information.
How does Deskhero's AI enhance search results in the knowledge base?
When a customer searches for information in the knowledge base, Deskhero's AI uses OpenAI Embeddings to find the most relevant content. This makes the search results more accurate and helpful for the customer.
How does Deskhero's website scraping feature work?
Deskhero's AI can scrape new information from your company's website and automatically update the knowledge base. This ensures that your customers always have access to the latest information.
* This article provides an example of how a fictive company in the Retail of canned meats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
