Carpet Kingdom receives a high volume of customer queries daily, ranging from product inquiries to installation support. The company uses Deskhero's ticket management system to efficiently handle these queries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the response time significantly.
With Deskhero's custom fields and structured data lists, Carpet Kingdom can categorize and prioritize tickets based on their urgency and type. This helps in ensuring that critical issues are addressed promptly, improving customer satisfaction.
The AI-powered search bar in Deskhero enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This feature has made it easier for the support team to find relevant information quickly, thereby increasing their productivity.
Deskhero's knowledge base is another feature that Carpet Kingdom finds extremely useful. The AI capabilities of Deskhero generate articles from word, powerpoint, pdf files, making it easier for the support team to create a comprehensive knowledge base. This has reduced the need for repetitive explanations and has increased the self-service capabilities of customers.
Overall, Deskhero's advanced AI capabilities have enabled Carpet Kingdom to provide faster and more accurate responses to customer queries, thereby enhancing their customer support services.
How does Deskhero's AI capabilities enhance the ticket management system?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies. This reduces the response time and improves the accuracy of responses.
How does the AI-powered search bar work?
The AI-powered search bar leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to enhance the search results. This makes it easier for the support team to find relevant information quickly.
How does Deskhero's AI capabilities help in creating a comprehensive knowledge base?
Deskhero's AI capabilities generate articles from word, powerpoint, pdf files, making it easier for the support team to create a comprehensive knowledge base. This increases the self-service capabilities of customers and reduces the need for repetitive explanations.
* This article provides an example of how a fictive company in the Retail of Carpets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
