Sneaker Street uses Deskhero's AI capabilities to manage their large volume of customer inquiries. The platform's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This greatly reduces the time spent by customer support agents on each ticket, allowing them to handle more inquiries in less time.
The company also uses Deskhero's AI to enhance its search results. When a customer searches for a specific issue, the AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and other sources. This ensures that customers can quickly find the information they need without having to contact customer support.
Deskhero's custom fields and structured data lists allow Sneaker Street to categorize and organize their tickets effectively. This makes it easier for the support team to prioritize and manage tickets, improving their efficiency and productivity.
By using Deskhero's custom email domains and user groups, Sneaker Street can ensure that customer inquiries are directed to the right team or individual. This reduces the time spent on transferring tickets between different teams and improves the overall response time.
Finally, Sneaker Street uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate certain tasks and further improve their efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the inquiry. It then uses this information to generate a suggested reply.
How does Deskhero enhance search results?
When a customer searches for a specific issue, Deskhero's AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and other sources. This ensures that customers can quickly find the information they need.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This can help automate certain tasks and improve efficiency.
* This article provides an example of how a fictive company in the Retail of Casual Shoes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
