Casual Kicks uses Deskhero's AI capabilities to manage their customer support tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only improves the efficiency of their customer support team but also ensures that customers receive accurate and helpful responses.
The company also uses Deskhero's AI to enhance the effectiveness of their knowledge base. The AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and other sources. This ensures that the knowledge base is always up-to-date and contains the most relevant information for customers.
Deskhero's custom fields and structured data lists allow Casual Kicks to effectively manage their customer inquiries. They can categorize and organize their tickets based on various criteria, making it easier for the support team to prioritize and handle tickets.
By using Deskhero's custom email domains and user groups, Casual Kicks can ensure that customer inquiries are directed to the right team or individual. This reduces the time spent on transferring tickets between different teams and improves the overall response time.
Finally, Casual Kicks uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate certain tasks and further improve their efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the inquiry. It then uses this information to generate a suggested reply.
How does Deskhero enhance the effectiveness of the knowledge base?
Deskhero's AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and other sources. This ensures that the knowledge base is always up-to-date and contains the most relevant information for customers.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This can help automate certain tasks and improve efficiency.
* This article provides an example of how a fictive company in the Retail of Casual Shoes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
