TinySteps receives numerous customer queries daily, ranging from product availability to return policies. To manage this, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero help TinySteps to automatically categorize and prioritize these tickets based on their urgency and content, significantly reducing manual sorting effort.
With Deskhero's AI-powered knowledge base, TinySteps can automatically generate articles from previous tickets, uploaded files like policies, manuals, presentations, and scraped website data. This feature has not only reduced the time spent on creating and updating knowledge base articles but also improved their quality and relevance.
Deskhero's AI capabilities also enhance TinySteps' search results. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the platform provides more relevant and accurate search results, making it easier for the support team to find necessary information quickly.
The AI-powered suggested replies feature of Deskhero has been a game-changer for TinySteps. By analyzing the context of the customer's query, the system generates a list of potential responses, which the support team can use directly or modify as needed. This has significantly reduced response times and improved customer satisfaction.
Overall, Deskhero's advanced AI capabilities have enabled TinySteps to provide faster and more efficient customer support, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI analyzes the content of the tickets and categorizes them based on their subject matter. It also prioritizes them based on factors such as urgency, customer importance, and complexity.
How does the AI-powered suggested replies feature work?
Deskhero's AI analyzes the context of the customer's query and generates a list of potential responses based on previous similar tickets and knowledge base articles.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to provide more relevant and accurate search results.
* This article provides an example of how a fictive company in the Retail of Children's Footwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
