KiddieKicks uses Deskhero's advanced AI capabilities to manage their customer support tickets. The AI-powered system categorizes and prioritizes incoming tickets, allowing the support team to respond to urgent and important queries promptly. This has resulted in improved customer satisfaction and reduced workload for the support team.
Deskhero's AI-powered knowledge base has been instrumental in providing quick and accurate responses to customer queries. The system automatically generates articles from previous tickets, uploaded files, and scraped website data, ensuring the knowledge base is always up-to-date and relevant.
The comprehensive search bar powered by Deskhero's AI has made it easier for KiddieKicks' support team to find necessary information quickly. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the system provides more relevant and accurate search results.
KiddieKicks also uses Deskhero's AI-powered suggested replies feature to speed up their response times. The system generates potential responses based on the context of the customer's query, which the support team can use directly or modify as needed.
By leveraging Deskhero's advanced AI capabilities, KiddieKicks has been able to provide faster and more efficient helpdesk services, leading to improved customer experience and increased sales.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI categorizes and prioritizes incoming tickets based on their content and urgency, allowing the support team to respond to important queries promptly.
How does the AI-powered knowledge base work?
Deskhero's AI-powered knowledge base automatically generates articles from previous tickets, uploaded files, and scraped website data, ensuring the knowledge base is always up-to-date and relevant.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to provide more relevant and accurate search results.
* This article provides an example of how a fictive company in the Retail of Children's Footwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
