LittleFeet receives a large number of customer queries daily. Managing these queries was a challenge until they started using Deskhero's advanced AI capabilities. The AI-powered system categorizes and prioritizes incoming tickets, reducing manual sorting effort and enabling the support team to respond to important queries promptly.
Deskhero's AI-powered knowledge base has been a boon for LittleFeet. The system automatically generates articles from previous tickets, uploaded files, and scraped website data. This has not only reduced the time spent on creating and updating knowledge base articles but also improved their quality and relevance.
The comprehensive search bar powered by Deskhero's AI has made it easier for LittleFeet's support team to find necessary information quickly. The system uses OpenAI Embeddings from previous tickets and knowledge base articles to provide more relevant and accurate search results.
LittleFeet also uses Deskhero's AI-powered suggested replies feature to speed up their response times. The system generates potential responses based on the context of the customer's query, which the support team can use directly or modify as needed.
By leveraging Deskhero's advanced AI capabilities, LittleFeet has been able to streamline their customer support process and enhance customer satisfaction, leading to increased customer loyalty and sales.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI categorizes and prioritizes incoming tickets based on their content and urgency, reducing manual sorting effort and enabling the support team to respond to important queries promptly.
How does the AI-powered knowledge base work?
Deskhero's AI-powered knowledge base automatically generates articles from previous tickets, uploaded files, and scraped website data, ensuring the knowledge base is always up-to-date and relevant.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to provide more relevant and accurate search results.
* This article provides an example of how a fictive company in the Retail of Children's Footwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
