CitrusCentral uses Deskhero's AI to automatically generate knowledge base articles from their existing policies, manuals, and presentations. This not only saves time but also ensures that the information is accurate and up-to-date.
The company also leverages Deskhero's AI to analyze previous tickets and find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Furthermore, CitrusCentral uses Deskhero's website scraping feature to gather information from their own website and other relevant sources. This data is then used to enhance the search results provided by the platform's comprehensive search bar.
By integrating Deskhero's REST API with their existing systems, CitrusCentral is able to seamlessly manage user groups, custom fields, and tickets. This integration also allows them to use their own custom email domains, further enhancing their brand identity.
Finally, CitrusCentral uses Deskhero's kanban board to manage their customer support workflow. This visual tool helps them to easily track the progress of each ticket and ensure that no customer query goes unanswered.
How does Deskhero's AI improve the response time to customer queries?
Deskhero's AI analyzes previous tickets and finds relevant content, which is used to generate suggested replies. This significantly reduces the time taken to respond to customer queries.
How does CitrusCentral use Deskhero's website scraping feature?
CitrusCentral uses Deskhero's website scraping feature to gather information from their own website and other relevant sources. This data is then used to enhance the search results provided by the platform.
How does CitrusCentral integrate Deskhero with their existing systems?
CitrusCentral integrates Deskhero's REST API with their existing systems, allowing them to seamlessly manage user groups, custom fields, and tickets. This integration also allows them to use their own custom email domains.
* This article provides an example of how a fictive company in the Retail of fresh fruits industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
