FurniMart receives a high volume of customer inquiries daily, ranging from product details, delivery status, to assembly instructions. Managing these tickets manually was time-consuming and often led to delayed responses.
With Deskhero, FurniMart was able to automate ticket management using AI. The platform leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals to generate suggested replies. This significantly reduced the time spent by support agents on each ticket.
Deskhero's AI also enhanced FurniMart's search results. When customers search for information on the FurniMart helpdesk, the AI uses the same OpenAI embeddings to provide more relevant search results, making it easier for customers to find the information they need.
Furthermore, FurniMart utilized Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest product information from their website. This ensured that the AI always had the most recent data to draw from when generating suggested replies or enhancing search results.
Overall, Deskhero's AI capabilities have enabled FurniMart to provide faster, more accurate customer support, improving customer satisfaction and freeing up support agents to focus on more complex issues.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the inquiry and generate a relevant response.
How does Deskhero enhance search results?
When a customer performs a search, Deskhero's AI uses OpenAI embeddings to understand the context of the search and provide more relevant results.
How does FurniMart keep their knowledge base up-to-date?
FurniMart uses Deskhero's website scraping feature to automatically update their knowledge base with the latest product information from their website.
* This article provides an example of how a fictive company in the Retail of Furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
