ElegantSpaces offers a wide range of luxury furniture products, each with its own set of assembly instructions, care guidelines, and warranty details. Managing this vast amount of information in their knowledge base was a challenge.
With Deskhero, ElegantSpaces was able to leverage AI to automate knowledge base management. The platform uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of each piece of information and categorize it accordingly.
Deskhero's AI also improved the usability of ElegantSpaces' knowledge base. When customers search for information, the AI uses the same OpenAI embeddings to provide more relevant search results, making it easier for customers to find what they're looking for.
Additionally, ElegantSpaces used Deskhero's website scraping feature to automatically update their knowledge base with the latest product information from their website. This ensured that customers always had access to the most up-to-date information.
By leveraging Deskhero's AI capabilities, ElegantSpaces has improved the management and usability of their knowledge base, enhancing customer self-service and reducing the load on their support team.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI uses OpenAI embeddings to understand the context of each piece of information in the knowledge base and categorize it accordingly.
How does Deskhero improve the usability of the knowledge base?
When customers search for information in the knowledge base, Deskhero's AI uses OpenAI embeddings to provide more relevant search results.
How does ElegantSpaces keep their knowledge base up-to-date?
ElegantSpaces uses Deskhero's website scraping feature to automatically update their knowledge base with the latest product information from their website.
* This article provides an example of how a fictive company in the Retail of Furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
