StadiumSports uses Deskhero's ticket management feature to handle all customer inquiries and complaints. The AI capabilities of Deskhero analyze previous tickets and suggest replies, significantly reducing response times and improving customer satisfaction.
Deskhero's AI also enhances the knowledge base of StadiumSports. It generates articles from uploaded files like policies, manuals, presentations, and even scraped website data. This allows StadiumSports to have a comprehensive and up-to-date knowledge base without requiring manual input.
The AI-powered comprehensive search bar of Deskhero helps StadiumSports to quickly find relevant content. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results, making it easier for the support team to find the information they need.
StadiumSports also leverages Deskhero's AI to provide custom fields and structured data lists. This helps them to categorize and prioritize tickets, ensuring that urgent issues are addressed promptly.
Finally, the REST API of Deskhero allows StadiumSports to integrate the platform with their existing systems, providing a seamless customer support experience.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI analyzes previous tickets to suggest replies, reducing response times and improving customer satisfaction.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI generates knowledge base articles from uploaded files like policies, manuals, presentations, and scraped website data, keeping the knowledge base comprehensive and up-to-date.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results, making it easier to find relevant information.
* This article provides an example of how a fictive company in the Retail Operations at Sports Arenas & Stadiums industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
