TechRepair Solutions maintains a vast knowledge base to handle the wide variety of issues they encounter. They use Deskhero's knowledge base feature to store and manage this information. The AI capabilities further enhance this by generating articles from uploaded files like policies, manuals, and presentations, as well as scraping data from the company's website.
The company also uses Deskhero's advanced AI capabilities to manage their tickets. The AI analyzes previous tickets and suggests the most relevant team or individual to handle a specific type of inquiry. This not only makes the ticket management process more efficient but also ensures that customers receive accurate and timely responses.
Deskhero's AI capabilities also play a crucial role in TechRepair Solutions' customer interaction. The AI uses OpenAI Embeddings to find relevant content from the knowledge base and previous tickets, which is then processed by OpenAI's ChatGPT to generate suggested replies. This ensures that customers receive accurate and timely responses to their inquiries.
Furthermore, the AI enhances the platform's search functionality, making it easier for the customer support team to find relevant information. This is particularly useful when dealing with complex or rare issues that require in-depth knowledge and understanding.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of TechRepair Solutions' knowledge management, resulting in higher customer satisfaction and reduced operational costs.
How does Deskhero's AI assist in creating a knowledge base?
Deskhero's AI generates articles from uploaded files like policies, manuals, and presentations, and even scrapes data from the company's website. This helps in creating a comprehensive and up-to-date knowledge base.
How does the AI help in managing tickets?
The AI analyzes previous tickets and suggests the most relevant team or individual to handle a specific type of inquiry. This makes the ticket management process more efficient and accurate.
How does the AI enhance the search functionality?
The AI leverages OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results. This makes it easier for the customer support team to find relevant information.
* This article provides an example of how a fictive company in the Retail Repair and Maintenance Services for Mobile Phones industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
