MobileMend deals with a diverse range of customers with varying needs and preferences. To manage this diversity, they use Deskhero's user groups feature, which allows them to group customers based on certain criteria. The AI capabilities further enhance this by analyzing customer behavior and suggesting the most appropriate user group for each customer.
The company also uses Deskhero's custom fields feature to capture specific information about each customer. The AI assists in this process by identifying patterns in customer data and suggesting relevant custom fields. This helps MobileMend to better understand their customers and provide personalized service.
Deskhero's AI capabilities also play a key role in MobileMend's customer communication. The AI uses OpenAI Embeddings to find relevant content from the knowledge base and previous tickets, which is then processed by OpenAI's ChatGPT to generate suggested replies. This ensures that customers receive accurate and timely responses to their inquiries.
Furthermore, the AI enhances the search functionality of the platform, making it easier for the customer support team to find relevant information. This is particularly useful when dealing with complex or rare issues that require specialized knowledge.
Overall, Deskhero's advanced AI capabilities have enabled MobileMend to provide a more personalized and efficient customer service, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI assist in managing user groups?
Deskhero's AI analyzes customer behavior and suggests the most appropriate user group for each customer. This helps in managing the diversity of customers and providing personalized service.
How does the AI help in customizing fields?
The AI identifies patterns in customer data and suggests relevant custom fields. This allows the company to capture specific information about each customer and provide personalized service.
How does the AI improve customer communication?
The AI uses OpenAI Embeddings to find relevant content from the knowledge base and previous tickets, which is then processed by OpenAI's ChatGPT to generate suggested replies. This ensures that customers receive accurate and timely responses to their inquiries.
* This article provides an example of how a fictive company in the Retail Repair and Maintenance Services for Mobile Phones industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
