Hats Unlimited has a vast product range with different styles, materials, and sizes. The company receives a high volume of customer queries daily, ranging from product details, delivery status, to return policies. Managing these queries manually was time-consuming and prone to errors. With Deskhero, Hats Unlimited leverages AI to automate ticket management and improve response accuracy.
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. This feature has significantly reduced the time spent by customer service representatives on each query, improving efficiency and customer satisfaction.
The AI also enhances the search results in the knowledge base. When customers search for information, the AI uses OpenAI Embeddings to find the most relevant content, reducing the need for customer support intervention and empowering customers to find answers independently.
Moreover, Deskhero's AI capabilities help in maintaining the knowledge base. It can generate articles from word, powerpoint, pdf files, making it easier to keep the knowledge base up-to-date with the latest product information and policies.
Overall, Deskhero's advanced AI capabilities have transformed Hats Unlimited's customer support, making it more efficient and customer-friendly.
How does Deskhero's AI enhance the search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. It uses this analysis to find the most relevant content when customers search in the knowledge base.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This feature makes it easier to keep the knowledge base up-to-date with the latest product information and policies.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI generates suggested replies by analyzing previous tickets and other data. This feature reduces the time spent by customer service representatives on each query, improving efficiency.
* This article provides an example of how a fictive company in the Retail sale of accessories (hats, scarves, gloves, etc.) in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
