Gloves Galore offers a wide variety of gloves for different purposes and seasons. With such a diverse product range, the company often faces complex customer queries that require detailed product knowledge. Prior to Deskhero, customer support representatives had to manually search for information, leading to long response times.
By implementing Deskhero, Gloves Galore has been able to leverage AI to automate and improve their ticket management. The AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing response times.
Deskhero's AI also enhances the search results in the knowledge base. When customers search for information, the AI uses OpenAI Embeddings to find the most relevant content. This feature has empowered customers to find answers independently, reducing the load on customer support.
In addition, the AI capabilities help in maintaining the knowledge base by generating articles from various file types. This has made it easier for Gloves Galore to keep the knowledge base updated with the latest product details and policies.
Overall, Deskhero's advanced AI capabilities have allowed Gloves Galore to provide faster, more accurate responses to customer queries, improving customer satisfaction and loyalty.
How does Deskhero's AI reduce response times?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This feature allows customer support representatives to respond to queries faster.
How does Deskhero's AI empower customers to find answers independently?
When customers search for information in the knowledge base, Deskhero's AI uses OpenAI Embeddings to find the most relevant content. This feature enables customers to find answers independently, reducing the need for customer support intervention.
How does Deskhero's AI help in updating the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This feature makes it easier to keep the knowledge base updated with the latest product information and policies.
* This article provides an example of how a fictive company in the Retail sale of accessories (hats, scarves, gloves, etc.) in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
