AirComfort Solutions was struggling with managing customer queries and complaints due to the high volume of tickets. The slow response time was leading to customer dissatisfaction and reduced sales.
With Deskhero, AirComfort was able to streamline their ticket management system. The platform's kanban board feature allowed them to track, prioritize, and resolve customer issues in a timely manner.
Deskhero's advanced AI capabilities were a game-changer for AirComfort. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
The AI also enhanced the search results, making it easier for the customer support team to find relevant information and resolve customer queries more efficiently. This led to improved customer satisfaction and increased sales.
AirComfort also utilized Deskhero's REST API to integrate the platform with their existing systems, further streamlining their customer support process.
How did Deskhero improve AirComfort's ticket management system?
Deskhero allowed AirComfort to track, prioritize, and resolve customer issues in a timely manner using its kanban board feature. The platform's AI capabilities also generated suggested replies, significantly reducing the response time.
How did Deskhero enhance AirComfort's search results?
Deskhero's AI used OpenAI Embeddings to find relevant content, which was then used to enhance the search results. This made it easier for the customer support team to find relevant information and resolve customer queries more efficiently.
How did AirComfort integrate Deskhero with their existing systems?
AirComfort used Deskhero's REST API to integrate the platform with their existing systems, further streamlining their customer support process.
* This article provides an example of how a fictive company in the Retail sale of air conditioners and heaters in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
