CoolBreeze Retailers initially struggled with managing customer queries, complaints, and requests for information. The volume of tickets was overwhelming, and the response time was slow, leading to customer dissatisfaction.
With Deskhero, CoolBreeze was able to structure their customer support system more efficiently. The platform's ticket management feature allowed them to track, prioritize, and resolve customer issues in a timely manner.
Deskhero's advanced AI capabilities were a game-changer for CoolBreeze. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
The AI also enhanced the search results, making it easier for the customer support team to find relevant information and resolve customer queries more efficiently. This led to improved customer satisfaction and increased sales.
CoolBreeze also utilized Deskhero's REST API to integrate the platform with their existing systems, further streamlining their customer support process.
How did Deskhero improve CoolBreeze's response time?
Deskhero's AI capabilities generated suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other sources. This significantly reduced the time taken to respond to customer queries.
How did Deskhero enhance CoolBreeze's search results?
Deskhero's AI used OpenAI Embeddings to find relevant content, which was then used to enhance the search results. This made it easier for the customer support team to find relevant information and resolve customer queries more efficiently.
How did CoolBreeze integrate Deskhero with their existing systems?
CoolBreeze used Deskhero's REST API to integrate the platform with their existing systems, further streamlining their customer support process.
* This article provides an example of how a fictive company in the Retail sale of air conditioners and heaters in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
