CarpetCraze uses Deskhero's AI capabilities to manage their customer support tickets. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies. This greatly reduces the time spent on each ticket and ensures that customers receive accurate and consistent information.
Deskhero's AI also enhances CarpetCraze's search results, making it easier for customer support representatives to find relevant information quickly. This is particularly beneficial when dealing with unique or complex customer queries that require detailed product knowledge.
By automating repetitive tasks with Deskhero's AI, CarpetCraze has freed up their customer support team to focus on more complex issues. This has not only improved efficiency but also increased job satisfaction among the team members.
CarpetCraze also uses Deskhero's custom fields and structured data lists to categorize and track customer inquiries. This allows them to identify common issues and trends, which can be addressed proactively to improve the overall customer experience.
Lastly, CarpetCraze uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data flow and reducing the risk of errors.
How does Deskhero's AI improve CarpetCraze's customer service efficiency?
Deskhero's AI uses OpenAI embeddings from various sources to suggest replies to customer inquiries. This automation significantly reduces the time spent on each ticket and ensures that customers receive accurate and consistent information.
Can Deskhero's AI handle complex customer queries?
Yes, Deskhero's AI enhances search results, making it easier for customer support representatives to find relevant information quickly. This is particularly beneficial for handling unique or complex customer queries.
How does CarpetCraze use Deskhero's custom fields and structured data lists?
CarpetCraze uses these features to categorize and track customer inquiries. This helps them identify common issues and trends, which can be addressed proactively to improve customer experience.
* This article provides an example of how a fictive company in the Retail sale of area rugs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
