RugWorld utilizes Deskhero's advanced AI capabilities to manage their high volume of customer inquiries. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduces the response time and ensures consistent, accurate information is provided to customers.
Deskhero's AI also enhances RugWorld's search results, making it easier for customer support representatives to find relevant information quickly. This feature is particularly useful when dealing with complex or unusual customer queries that require in-depth product knowledge.
With the help of Deskhero's AI, RugWorld has been able to automate repetitive tasks, freeing up their customer support team to focus on more complex issues. This has not only improved efficiency but also increased job satisfaction among the team members.
RugWorld also uses Deskhero's custom fields and structured data lists to categorize and track customer inquiries. This allows them to identify common issues and trends, which can be addressed proactively to improve the overall customer experience.
Finally, RugWorld uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data flow and reducing the risk of errors.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This automates the process of responding to common queries, significantly reducing response times.
Can Deskhero's AI handle complex customer queries?
Yes, Deskhero's AI enhances search results, making it easier for customer support representatives to find relevant information quickly. This is particularly useful for handling complex or unusual customer queries.
How does RugWorld use Deskhero's custom fields and structured data lists?
RugWorld uses these features to categorize and track customer inquiries. This helps them identify common issues and trends, which can be addressed proactively to improve customer experience.
* This article provides an example of how a fictive company in the Retail sale of area rugs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
