Artistic Expressions receives numerous customer queries daily regarding product usage, availability, and other related issues. To manage these effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of the tickets and suggest relevant replies based on previous tickets, knowledge base articles, and other uploaded files.
With Deskhero's AI capabilities, Artistic Expressions has been able to reduce the time taken to respond to customer queries significantly. The AI suggests replies based on the context of the query, thus reducing the need for manual intervention and speeding up the response time.
Deskhero's AI also enhances the search results within the platform. When a customer or an employee searches for something, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to provide the most relevant results.
The knowledge base of Artistic Expressions is constantly updated with new articles generated from word, powerpoint, pdf files using Deskhero. The AI capabilities of Deskhero ensure that these articles are easily searchable and accessible to both employees and customers.
By leveraging Deskhero's AI capabilities, Artistic Expressions has been able to improve their customer support services, reduce response times, and enhance the overall customer experience.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI analyzes the content of the customer query and suggests replies based on previous tickets, knowledge base articles, and other uploaded files.
How does Deskhero's AI enhance search results?
When a search is made within the platform, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to provide the most relevant results.
How does Deskhero help in updating the knowledge base?
Deskhero can generate knowledge base articles from word, powerpoint, pdf files. The AI capabilities of Deskhero ensure that these articles are easily searchable and accessible.
* This article provides an example of how a fictive company in the Retail sale of art and craft materials in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
