Crafty Creations receives a high volume of customer queries and complaints daily. They use Deskhero's ticket management system to handle these efficiently. The advanced AI capabilities of Deskhero analyze the content of the tickets and suggest relevant replies, reducing the need for manual intervention.
The AI-powered ticket management system has significantly reduced the time taken to resolve customer queries at Crafty Creations. The AI suggests replies based on the context of the query, which are then reviewed and sent by the customer support team. This has led to quicker resolution times and improved customer satisfaction.
Deskhero's AI also enhances the search results within the platform. When a customer or an employee searches for something, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to provide the most relevant results.
Crafty Creations also uses Deskhero to maintain their knowledge base. The AI capabilities of Deskhero ensure that the knowledge base is constantly updated with new articles generated from word, powerpoint, pdf files, and that these articles are easily searchable and accessible.
By leveraging Deskhero's AI capabilities, Crafty Creations has been able to streamline their customer support services, improve response times, and enhance the overall customer experience.
How does Deskhero's AI help in managing customer tickets?
Deskhero's AI analyzes the content of the customer tickets and suggests relevant replies based on previous tickets, knowledge base articles, and other uploaded files. This reduces the need for manual intervention and speeds up the resolution process.
How does Deskhero's AI enhance search results?
When a search is made within the platform, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to provide the most relevant results.
How does Deskhero help in maintaining the knowledge base?
Deskhero can generate knowledge base articles from word, powerpoint, pdf files. The AI capabilities of Deskhero ensure that these articles are easily searchable and accessible.
* This article provides an example of how a fictive company in the Retail sale of art and craft materials in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
