SoundScape receives a high volume of customer queries daily. To manage these efficiently, they use Deskhero's ticket management feature. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to generate suggested replies, significantly reducing response times.
SoundScape also utilizes Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest product information and troubleshooting guides. This ensures that their support staff always have the most recent and relevant information at their fingertips.
Deskhero's REST API allows SoundScape to integrate their existing systems with the platform. This seamless integration enables real-time data exchange, ensuring that all customer interactions are tracked and managed effectively.
The advanced search bar powered by AI helps SoundScape's support team find relevant content quickly. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to enhance search results, making it easier for the team to find the information they need.
Finally, SoundScape uses Deskhero's user groups feature to categorize their support staff based on their expertise. This allows them to assign tickets to the most suitable team member, improving the quality of their support services.
How does Deskhero's AI capabilities enhance SoundScape's customer support?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies, reducing response times. It also enhances search results, making it easier for the support team to find relevant information.
What is the benefit of Deskhero's website scraping feature for SoundScape?
The website scraping feature keeps SoundScape's knowledge base up-to-date with the latest product information and troubleshooting guides, ensuring that their support staff always have the most recent and relevant information.
How does SoundScape use Deskhero's user groups feature?
SoundScape uses the user groups feature to categorize their support staff based on their expertise. This allows them to assign tickets to the most suitable team member, improving the quality of their support services.
* This article provides an example of how a fictive company in the Retail sale of audio-visual, photographic equipment and home entertainment systems in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
