PixelPerfect uses Deskhero's custom fields feature to capture specific details about each customer query. The AI capabilities of Deskhero analyze this data along with previous tickets and knowledge base articles to generate suggested replies, enabling the support team to handle queries more efficiently.
Deskhero's website scraping feature is used by PixelPerfect to gather the latest information about their products from various online sources. This information is added to their knowledge base, ensuring that their support staff always have the most accurate and up-to-date information.
PixelPerfect leverages Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to track all customer interactions in real-time and manage their support services more effectively.
The advanced search bar powered by AI helps PixelPerfect's support team find relevant content quickly. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to enhance search results, improving the efficiency of their support services.
Finally, PixelPerfect uses Deskhero's user groups feature to organize their support staff into teams based on their expertise. This allows them to assign tickets to the most suitable team member, enhancing the quality of their support services.
How does PixelPerfect use Deskhero's custom fields feature?
PixelPerfect uses Deskhero's custom fields feature to capture specific details about each customer query. The AI capabilities of Deskhero analyze this data to generate suggested replies, enabling the support team to handle queries more efficiently.
What is the benefit of Deskhero's website scraping feature for PixelPerfect?
The website scraping feature allows PixelPerfect to gather the latest information about their products from various online sources. This information is added to their knowledge base, ensuring that their support staff always have the most accurate and up-to-date information.
How does Deskhero's AI capabilities enhance PixelPerfect's helpdesk services?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies, improving the efficiency of their support services. It also enhances search results, making it easier for the support team to find relevant information.
* This article provides an example of how a fictive company in the Retail sale of audio-visual, photographic equipment and home entertainment systems in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
