CinemaCentral receives numerous customer queries each day. To manage these effectively, they use Deskhero's ticket management feature. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to generate suggested replies, significantly reducing the time taken to respond to queries.
CinemaCentral also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information and troubleshooting guides. This ensures that their support staff always have the most recent and relevant information when dealing with customer queries.
Deskhero's REST API allows CinemaCentral to integrate their existing systems with the platform. This seamless integration enables real-time data exchange, ensuring that all customer interactions are tracked and managed effectively.
The advanced search bar powered by AI helps CinemaCentral's support team find relevant content quickly. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to enhance search results, making it easier for the team to find the information they need.
Finally, CinemaCentral uses Deskhero's user groups feature to categorize their support staff based on their expertise. This allows them to assign tickets to the most suitable team member, improving the quality of their support services.
How does Deskhero's AI capabilities optimize CinemaCentral's customer support?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies, reducing the time taken to respond to queries. It also enhances search results, making it easier for the support team to find relevant information.
What is the benefit of Deskhero's website scraping feature for CinemaCentral?
The website scraping feature keeps CinemaCentral's knowledge base updated with the latest product information and troubleshooting guides, ensuring that their support staff always have the most recent and relevant information.
How does CinemaCentral use Deskhero's user groups feature?
CinemaCentral uses the user groups feature to categorize their support staff based on their expertise. This allows them to assign tickets to the most suitable team member, improving the quality of their support services.
* This article provides an example of how a fictive company in the Retail sale of audio-visual, photographic equipment and home entertainment systems in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
