Ale Alley prides itself on its extensive knowledge of beers. To maintain and expand this knowledge, they use Deskhero's AI to generate knowledge base articles from various sources, including word, powerpoint, pdf files, and scraped website data. This allows them to keep their knowledge base up-to-date and comprehensive.
Deskhero's AI also improves Ale Alley's customer support. The AI can generate suggested replies to customer inquiries by leveraging information from previous tickets and the knowledge base. This not only speeds up response times but also ensures that the information provided is accurate and relevant.
Managing customer service tickets is another area where Ale Alley benefits from Deskhero's AI. The AI can categorize and prioritize tickets, ensuring that critical issues are addressed promptly. It can also suggest solutions based on previous tickets and knowledge base articles, helping to resolve issues more quickly.
Since implementing Deskhero, Ale Alley has seen improvements in their knowledge base, customer support, and ticket management. They've been able to provide faster, more accurate responses to customer inquiries, and their staff has more time to focus on other tasks.
With Deskhero's advanced AI capabilities, Ale Alley has been able to improve their knowledge base, provide better customer support, and manage their customer service tickets more efficiently.
How does Deskhero's AI improve Ale Alley's knowledge base?
Deskhero's AI can generate knowledge base articles from various sources, including word, powerpoint, pdf files, and scraped website data. This allows Ale Alley to keep their knowledge base up-to-date and comprehensive.
How does Deskhero's AI improve Ale Alley's customer support?
Deskhero's AI can generate suggested replies to customer inquiries by leveraging information from previous tickets and the knowledge base. This not only speeds up response times but also ensures that the information provided is accurate and relevant.
How does Deskhero's AI manage Ale Alley's customer service tickets?
Deskhero's AI can categorize and prioritize tickets, ensuring that critical issues are addressed promptly. It can also suggest solutions based on previous tickets and knowledge base articles, helping to resolve issues more quickly.
* This article provides an example of how a fictive company in the Retail sale of beer in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
