Hop Haven has a wide variety of beers from around the world, and customers often have specific questions about these products. Using Deskhero's AI capabilities, Hop Haven can automatically generate responses to customer inquiries by leveraging information from previous tickets, knowledge base articles, and uploaded files like product manuals.
Deskhero's AI capabilities also help Hop Haven manage their customer service tickets more efficiently. The AI can automatically categorize and prioritize tickets based on their content, ensuring that urgent or complex issues are addressed promptly.
Additionally, Hop Haven uses Deskhero's AI to enhance their product knowledge. The AI can scrape information from the web and generate knowledge base articles, allowing Hop Haven to continuously update their product information without manual input.
By using Deskhero, Hop Haven has been able to significantly reduce the time spent on customer service tasks, allowing their staff to focus on other areas of the business. They've also seen an improvement in customer satisfaction, as customers are getting faster, more accurate responses to their inquiries.
Overall, Deskhero's advanced AI capabilities have helped Hop Haven streamline their customer service process, improve their product knowledge, and enhance their overall customer experience.
How does Deskhero's AI generate responses to customer inquiries?
Deskhero's AI leverages information from previous tickets, knowledge base articles, and uploaded files like product manuals to generate responses. It uses OpenAI Embeddings to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI help manage customer service tickets?
Deskhero's AI can automatically categorize and prioritize tickets based on their content. This ensures that urgent or complex issues are addressed promptly.
How does Deskhero's AI enhance product knowledge?
Deskhero's AI can scrape information from the web and generate knowledge base articles. This allows for continuous updating of product information without manual input.
* This article provides an example of how a fictive company in the Retail sale of beer in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
