Marine Marvels receives a high volume of customer queries regarding boat specifications, maintenance, and purchase procedures. The company uses Deskhero's AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations to find relevant content. This content is then sent through OpenAI’s ChatGPT to generate suggested replies, significantly reducing response times.
The company has also utilized Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This has helped in managing the tickets more effectively and ensuring timely responses.
Marine Marvels has also benefited from Deskhero's website scraping feature. The AI scrapes data from the company's website and uses it to enhance search results and generate accurate responses to customer queries.
Deskhero's comprehensive search bar has made it easier for the customer support team to find relevant information quickly. The AI enhances the search results by using the embeddings from the knowledge base articles and uploaded files.
Overall, Deskhero's AI capabilities have significantly improved Marine Marvels' customer support efficiency and effectiveness.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI’s ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's AI scrapes data from the company's website and uses it to enhance search results and generate accurate responses to customer queries.
How does Deskhero's comprehensive search bar work?
The search bar allows the customer support team to find relevant information quickly. The AI enhances the search results by using the embeddings from the knowledge base articles and uploaded files.
* This article provides an example of how a fictive company in the Retail sale of boats in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
