Boat Boutique receives numerous customer queries daily. To manage these effectively, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, reducing the time taken to respond to customer queries.
The company also uses Deskhero's user groups feature to categorize their customer support team based on expertise. This ensures that tickets are assigned to the most suitable team member, improving the quality of responses.
Boat Boutique has found Deskhero's website scraping feature particularly useful. The AI scrapes data from the company's website and uses it to enhance search results and generate accurate responses to customer queries.
Deskhero's REST API has enabled Boat Boutique to integrate the platform with their existing systems, improving the overall efficiency of their customer support services.
Overall, Deskhero's AI capabilities have significantly improved Boat Boutique's ticket management and customer support efficiency.
How does Deskhero's AI help in ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time taken to respond to customer queries and improves ticket management.
How does Deskhero's user groups feature work?
The user groups feature allows companies to categorize their customer support team based on expertise. This ensures that tickets are assigned to the most suitable team member, improving the quality of responses.
How does Deskhero's REST API work?
Deskhero's REST API allows companies to integrate the platform with their existing systems, improving the overall efficiency of their customer support services.
* This article provides an example of how a fictive company in the Retail sale of boats in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
