Nautical Necessities maintains a comprehensive knowledge base to assist customers with their queries. The company uses Deskhero's AI capabilities to enhance this knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, which is then used to generate suggested replies and enhance search results.
The company has also utilized Deskhero's feature of generating knowledge base articles from Word, PowerPoint, and PDF files. This has allowed them to quickly add new information to the knowledge base, improving its comprehensiveness.
Nautical Necessities has found Deskhero's website scraping feature beneficial. The AI scrapes data from the company's website and uses it to enhance search results and generate accurate responses to customer queries.
Deskhero's comprehensive search bar has made it easier for the customer support team to find relevant information quickly. The AI enhances the search results by using the embeddings from the knowledge base articles and uploaded files.
Overall, Deskhero's AI capabilities have significantly improved Nautical Necessities' knowledge base and customer support efficiency.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies and enhance search results, thereby improving the knowledge base.
How does Deskhero generate knowledge base articles from Word, PowerPoint, and PDF files?
Deskhero can automatically extract information from Word, PowerPoint, and PDF files and use it to create new knowledge base articles. This allows companies to quickly add new information to their knowledge base.
How does Deskhero's comprehensive search bar work?
The search bar allows the customer support team to find relevant information quickly. The AI enhances the search results by using the embeddings from the knowledge base articles and uploaded files.
* This article provides an example of how a fictive company in the Retail sale of boats in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
