With a diverse customer base, LiteraryLands receives a wide range of queries. Deskhero's AI capabilities have enabled them to automate the process of ticket management. The AI analyzes previous tickets and knowledge base articles to suggest relevant replies, drastically reducing the response time.
Deskhero's custom email domains and user groups have helped LiteraryLands to categorize and manage customer queries effectively. The AI-powered search bar has improved the search results, making it easier for the team to find relevant information quickly.
LiteraryLands has utilized Deskhero's website scraping feature to stay updated with the latest trends in the book industry. The AI analyzes the scraped data and suggests new additions to the knowledge base, ensuring that it remains relevant and useful.
The Kanban board feature of Deskhero has brought clarity to the workflow of the customer support team. The AI capabilities of Deskhero prioritize the tickets based on their urgency, helping the team to address critical issues promptly.
By leveraging Deskhero's REST API, LiteraryLands has integrated the platform with their existing systems, enabling seamless data exchange and enhancing overall operational efficiency.
How does Deskhero's AI capabilities reduce response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies, drastically reducing the time taken to respond to customer queries.
How does the AI-powered search bar enhance search results?
The AI-powered search bar improves the search results by leveraging OpenAI Embeddings from the uploaded files and scraped website data.
How does Deskhero's REST API enhance operational efficiency?
Deskhero's REST API allows integration with existing systems, enabling seamless data exchange and enhancing overall operational efficiency.
* This article provides an example of how a fictive company in the Retail sale of books via Internet industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
