BookBounty receives a high volume of customer queries daily, ranging from book recommendations to order status inquiries. By integrating Deskhero, they have managed to automate the process of ticket management. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the response time.
With Deskhero's custom email domains and user groups, BookBounty has been able to categorize customer queries effectively. The AI-powered search bar has enhanced the search results by leveraging OpenAI Embeddings from the uploaded files like policies, manuals, and presentations.
Deskhero's website scraping feature has helped BookBounty to stay updated with the latest trends in the book industry. The AI analyzes the scraped data and suggests new additions to the knowledge base, keeping it up-to-date and relevant.
The Kanban board feature has improved the workflow of the customer support team. The AI capabilities of Deskhero prioritize the tickets based on their urgency, helping the team to focus on critical issues first.
By utilizing Deskhero's REST API, BookBounty has integrated the platform with their existing systems, enabling seamless data exchange and enhancing overall efficiency.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time taken to respond to customer queries.
How does the AI-powered search bar work?
The AI-powered search bar enhances the search results by leveraging OpenAI Embeddings from the uploaded files like policies, manuals, and presentations.
How does Deskhero help in prioritizing tickets?
Deskhero's AI capabilities prioritize the tickets based on their urgency, helping the team to focus on critical issues first.
* This article provides an example of how a fictive company in the Retail sale of books via Internet industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
