Literary World receives a high volume of customer queries daily, ranging from book availability to author details. With Deskhero's advanced AI capabilities, they can now quickly respond to these queries by leveraging OpenAI embeddings from previous tickets, knowledge base articles, and scraped website data.
Deskhero's AI-powered search bar has made it easier for Literary World's support team to find relevant information from their extensive knowledge base. This has resulted in faster resolution of customer queries and improved customer satisfaction.
The ticket management feature of Deskhero has streamlined Literary World's support process. The AI suggests possible solutions based on data from previous tickets, reducing the time taken to resolve issues.
By using Deskhero's custom fields, Literary World can categorize tickets based on various parameters. This has improved the efficiency of their support team by ensuring that tickets are assigned to the right team members.
Finally, the REST API of Deskhero has allowed Literary World to integrate the platform with their existing systems, automating various tasks and further enhancing their customer support.
How does Deskhero's AI improve the response time of Literary World's support team?
Deskhero's AI leverages data from previous tickets, knowledge base articles, and scraped website data to suggest replies to customer queries. This reduces the time taken to find information and respond to customers.
How does the ticket management feature of Deskhero benefit Literary World?
The ticket management feature allows Literary World to efficiently manage customer queries. The AI suggests possible solutions based on data from previous tickets, reducing the time taken to resolve issues.
How does Deskhero's REST API enhance Literary World's customer support?
Deskhero's REST API allows for seamless integration with Literary World's existing systems. This enables them to automate various tasks and further enhance their customer support.
* This article provides an example of how a fictive company in the Retail sale of books in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
