Book Bazaar deals with a wide range of books, making it difficult for their helpdesk team to handle specific queries about book availability, editions, and authors. By utilizing Deskhero's advanced AI capabilities, they can now leverage OpenAI embeddings from previous tickets, knowledge base articles, and scraped website data to generate suggested replies.
Deskhero's AI capabilities have also enhanced the search results from Book Bazaar's comprehensive knowledge base. This has resulted in quicker resolution of customer queries and improved customer satisfaction.
The ticket management feature of Deskhero has made it easier for Book Bazaar to handle customer queries. The AI uses data from previous tickets to suggest possible solutions, reducing the time taken to resolve issues.
Book Bazaar uses the custom fields feature of Deskhero to categorize tickets based on various parameters. This helps in prioritizing and assigning tickets to the right team members, thus improving the overall efficiency of the helpdesk team.
Lastly, the REST API of Deskhero enables seamless integration with Book Bazaar's existing systems, allowing them to automate various tasks and further enhance their helpdesk services.
How does Deskhero's AI improve the efficiency of Book Bazaar's helpdesk team?
Deskhero's AI leverages data from previous tickets, knowledge base articles, and scraped website data to suggest replies to customer queries. It also enhances search results and helps manage tickets more efficiently.
How does the custom fields feature of Deskhero help Book Bazaar?
The custom fields feature allows Book Bazaar to categorize tickets based on various parameters. This aids in prioritizing and assigning tickets to the right team members, improving the overall efficiency of the helpdesk team.
What role does Deskhero's REST API play in Book Bazaar's helpdesk services?
Deskhero's REST API allows for seamless integration with Book Bazaar's existing systems. This enables them to automate various tasks and further enhance their helpdesk services.
* This article provides an example of how a fictive company in the Retail sale of books in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
