Book Haven has a vast inventory of books, making it challenging for their support team to answer specific queries about availability, editions, and authors. By integrating Deskhero's advanced AI capabilities, they can now leverage OpenAI embeddings from previous tickets, knowledge base articles, and scraped website data to generate suggested replies.
With the help of Deskhero, Book Haven has been able to create a comprehensive knowledge base, including articles generated from Word, PowerPoint, and PDF files. The AI capabilities of Deskhero enhance the search results by finding relevant content from this knowledge base.
Deskhero's AI also assists in managing tickets more efficiently. It uses the data from previous tickets to suggest possible solutions to new queries, reducing the time taken to resolve issues and improving customer satisfaction.
The custom fields feature of Deskhero allows Book Haven to categorize tickets based on various parameters like book category, author, or issue type. This helps in prioritizing and assigning tickets to the right team members, thus improving the overall efficiency of the support team.
Lastly, the REST API of Deskhero enables seamless integration with Book Haven's existing systems, allowing them to automate various tasks and further enhance their support services.
How does Deskhero's AI improve the efficiency of Book Haven's support team?
Deskhero's AI leverages data from previous tickets, knowledge base articles, and scraped website data to suggest replies to customer queries. It also enhances search results and helps manage tickets more efficiently.
How does the custom fields feature of Deskhero help Book Haven?
The custom fields feature allows Book Haven to categorize tickets based on various parameters. This aids in prioritizing and assigning tickets to the right team members, improving the overall efficiency of the support team.
What role does Deskhero's REST API play in Book Haven's customer support?
Deskhero's REST API allows for seamless integration with Book Haven's existing systems. This enables them to automate various tasks and further enhance their support services.
* This article provides an example of how a fictive company in the Retail sale of books in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
