Baguette Bliss receives a high volume of customer inquiries daily, which they manage using Deskhero's ticket management system. The advanced AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on each ticket and improving the quality of responses.
The store also uses Deskhero's knowledge base feature, which is enhanced by AI to provide customers with instant answers to their queries. The AI scans the knowledge base articles, which are generated from Word, PowerPoint, PDF files, and even scraped website data, to find the most relevant information. This reduces the number of tickets created and improves customer satisfaction.
Baguette Bliss uses Deskhero's custom fields feature to tailor their support system according to their specific needs. For instance, they can create custom fields for 'bread type', 'order number', or 'pickup date' to better categorize and manage tickets.
Moreover, the comprehensive search bar powered by AI helps the support team find tickets, articles, or any other information quickly and accurately. This not only improves productivity but also ensures that no customer query is left unanswered.
Finally, Baguette Bliss uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer support processes are centralized, making it easier to manage and monitor.
How does Deskhero's AI enhance the ticket management system?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, reducing the time spent on each ticket.
How does the AI-powered knowledge base improve customer support?
The AI scans the knowledge base articles to find the most relevant information in response to customer queries. This reduces the number of tickets created and improves customer satisfaction.
How does the comprehensive search bar work?
The comprehensive search bar is powered by AI, which helps find tickets, articles, or any other information quickly and accurately. This improves productivity and ensures that no customer query is left unanswered.
* This article provides an example of how a fictive company in the Retail sale of bread in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
