Brick & Mortar Co. receives hundreds of customer queries daily, ranging from product inquiries to delivery status updates. With Deskhero's AI capabilities, the company can now automatically generate suggested replies based on previous tickets and knowledge base articles. This has drastically reduced the time spent by customer service representatives on each ticket, allowing them to handle more queries in less time.
The company also uses Deskhero's AI to enhance search results. When a customer submits a query, the AI uses OpenAI Embeddings to find relevant content from the company's policies, manuals, presentations, and scraped website data. This ensures that the customer receives the most accurate and helpful information.
Deskhero's AI also helps Brick & Mortar Co. manage their knowledge base more effectively. The AI can generate articles from Word, PowerPoint, and PDF files, making it easier for the company to update and maintain their knowledge base. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
Furthermore, Brick & Mortar Co. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage Deskhero's AI capabilities across their entire operation, further enhancing their efficiency and customer service.
Overall, Deskhero's advanced AI capabilities have transformed Brick & Mortar Co.'s customer support and helpdesk services, leading to higher customer satisfaction and increased operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a customer submits a query, Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This ensures that the customer receives the most accurate and helpful information.
Can Deskhero's AI generate knowledge base articles from any type of file?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier for companies to update and maintain their knowledge base.
* This article provides an example of how a fictive company in the Retail sale of other building materials in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
